Terms and Conditions

Pure eSIM ("we," "us," or "our") operates the website www.esim.mypuretrip.co.uk and provides electronic SIM (eSIM) services as a reseller of white-label eSIMs from third-party providers. These Terms and Conditions ("Terms") govern your use of our website and services, including the purchase, activation, and use of local, regional, and global eSIM plans. By accessing our website or purchasing our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Definitions

• eSIM: An electronic SIM card that allows you to activate a mobile data plan without a physical SIM card.
• Services: The provision of eSIM plans (local, regional, or global) through our website, including purchase, payment processing, and delivery of QR codes for activation.
• Customer: Any individual or entity purchasing or using our eSIM services.
• QR Code: A digital code delivered via email to activate an eSIM plan on your device.
• Provider: The third-party eSIM provider whose white-label eSIMs we resell.

2. Eligibility

To use our services, you must:

• Be at least 18 years old or have the consent of a legal guardian.
• Provide accurate personal information, including name, email, and payment details.
• Ensure your device is eSIM-compatible and unlocked for use with our services.

3. Services Provided

Pure eSIM offers prepaid eSIM plans for local, regional, and global mobile data connectivity. These plans are provided through our third-party eSIM provider and delivered under our brand. Key aspects of our services include:

• Plan Selection: Customers can choose from local, regional, or global eSIM plans based on their travel needs.
• Payment: Payments are processed securely via card (credit/debit) through our website.
• Delivery: Upon successful payment, a QR code and activation instructions are sent to the email address provided upon checkout.
• Activation: Customers are responsible for scanning the QR code and following the activation instructions to connect to the mobile network.

4. Customer Responsibilities

You agree to:

• Verify that your device is eSIM-compatible and unlocked before purchasing. A list of compatible devices is available by email at esim@mypuretrip.co.uk.
• Provide accurate and complete information during registration and purchase.
• Follow the activation instructions provided in the email to install and activate the eSIM.
• Use the services responsibly and in compliance with local laws and regulations in the country where the eSIM is used.
• Contact our support team at esim@mypuretrip.co.uk for assistance with activation or other issues.

We are not responsible for issues arising from incompatible devices, incorrect information provided, or failure to follow activation instructions.

5. Payment Conditions

• All transactions are processed in US Dollars (USD) unless otherwise specified.
• Payments are accepted via credit/debit cards through our secure payment gateway.
• You are responsible for any additional fees, such as currency conversion or bank charges, imposed by your payment provider.
• Once payment is confirmed, the eSIM QR code and activation instructions will be sent to the email address provided during purchase.
• In case of payment disputes, contact us at esim@mypuretrip.co.uk within 2 days of the transaction.

6. eSIM Delivery and Activation

• After purchase, the eSIM QR code and activation instructions will be delivered electronically to the email address provided.
• Activation requires a stable internet connection (e.g., Wi-Fi) to scan the QR code and complete the setup process.
• eSIM plans are activated upon scanning the QR code or as specified in the plan details. Some plans may have a fixed validity period (e.g., 7, 15, or 30 days) starting from activation.
• If you accidentally delete your eSIM, contact us at esim@mypuretrip.co.uk to request a new QR code, subject to verification.

7. Data Plans and Usage

• Unlimited Plans: Unlimited plans may provide a daily high-speed data allowance (e.g., 1GB per 24 hours), after which speeds may be reduced until the next cycle.
• Usage Restrictions: Services are for personal, non-commercial use only. Abusive, illegal, or fraudulent usage (e.g., excessive data consumption or network abuse) may result in suspension of services without refund.

8. Refund Policy

Refunds are issued at our discretion and subject to the following conditions:

• Refunds may be requested within 2 days of purchase if the eSIM has not been activated.
• No refunds will be issued for activated eSIMs or plans that have expired.
• Refunds for technical issues (e.g., network failure not caused by customer error) will be considered on a case-by-case basis.
• To request a refund, contact us at esim@mypuretrip.co.uk with your order details and reason for the request.
• Refunds, if approved, will be processed within 14 business days to the original payment method.

9. Privacy and Data Protection

• We collect personal information (e.g., name, email, payment details) to process orders and deliver services. This information is stored securely and not shared with third parties except as required to provide the services (e.g., with our eSIM provider or payment processor).
• For details on how we handle your data, please refer to our Privacy Policy on our website.
• You consent to us storing and processing your data in accordance with applicable data protection laws.

10. Limitation of Liability

• We strive to provide reliable eSIM services but do not guarantee uninterrupted or error-free connectivity, as this depends on third-party networks and your device.
• We are not liable for any indirect, incidental, or consequential damages, including loss of data, profits, or connectivity, arising from the use of our services.
• Our liability is limited to the amount paid for the eSIM plan in question.
• We are not responsible for issues caused by local regulations, network restrictions, or device incompatibility.

11. Prohibited Activities

You agree not to:

• Use the services for illegal, fraudulent, or abusive purposes.
• Attempt to reverse-engineer, hack, or misuse our website or eSIM services.
• Share or distribute QR codes without authorization.

Violation of these terms may result in immediate suspension of services and potential legal action.

12. Support and Assistance

• For support with registration, activation, or other issues, contact our support team at esim@mypuretrip.co.uk.
• We aim to respond to inquiries within 24–48 hours, but response times may vary depending on volume.

13. Changes to Terms

• We reserve the right to update these Terms at any time. Changes will be posted on our website and effective immediately upon posting.
• Continued use of our services after changes constitutes acceptance of the updated Terms.

14. Governing Law and Jurisdiction

• These Terms are governed by the laws of the United Kingdom.
• Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

15. Contact Information

For questions or concerns about these Terms or our services, please contact us at: